Privacy Policy

1. What Information We Collect

We may collect and store the following types of information:

• Name, email address, phone number

• Appointment details and preferences

• Medical or health-related information (only if provided voluntarily)

• Payment or billing details (if applicable)

• Website usage data via cookies and analytics
   

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide physiotherapy services and follow-ups

• Communicate with you via email, phone, or SMS

• Improve our services and website experience

• Comply with legal or regulatory obligations
   

3. How We Protect Your Data

• We use secure systems and platforms to store and process your information.

• Access is restricted to authorized personnel only.

• All medical and personal data is handled in compliance with GDPR and other local privacy regulations.
   

4. Sharing Your Information

We do not sell or share your personal data with third parties, except:

• With your consent

• If required by law

• To third-party platforms we use to operate our services (e.g. Cliniko for booking)

All third-party providers we use are GDPR-compliant and follow strict data protection standards.
 

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Correct any incorrect or outdated information

• Request deletion of your data (where legally applicable)

• Withdraw consent to communication at any time
   

6. Cookies

Our website uses cookies to improve your browsing experience. You can adjust your browser settings to disable cookies if you prefer.
 

7. Contact Us

If you have any questions or concerns about your privacy, please contact us at:

📧 Email: [estherlokphysio@gmail.com]
📍 Address: [20 Cutter Lane, SE10 0XW]
📞 Phone: [07881009175]